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Privacy Policy

We are QODE GAMES LTD, a company registered in England and Wales with company number 17542048. Our registered office is 128 City Road, London EC1V 2NX, United Kingdom. You can contact us at support@qodegames.com.

This policy explains how we use your personal data under UK data protection law. QODE GAMES LTD is the controller of your data.

What we collect

  • Account and order details: your name, email address, billing details, order history and the keys you bought.
  • Payment information: payments are handled by third-party payment providers. We do not see or store your full card details.
  • Newsletter: your email address and the time you signed up, if you subscribe.
  • Technical data: your IP address and browser details, used for security and to estimate your country so we can show whether a key works where you are.
  • Messages you send to our support email.

Why we use it and our legal basis

  • To take payment, deliver your key and keep your account (contract).
  • To keep records for tax and accounting (legal obligation).
  • To prevent fraud and secure the site (legitimate interests).
  • To send you launch news and deals if you subscribe (consent). You can unsubscribe at any time.

Who we share it with

We share data only with the services we need to run the store: payment providers, our key suppliers (for example to check a faulty key), our website host and email services. We do not sell your data.

Where your data goes

Our service providers and team may handle data outside the UK. When they do, we use appropriate safeguards required by UK law.

How long we keep it

We keep order and accounting records for 6 years. Newsletter details are kept until you unsubscribe. Support emails are kept while needed to help you and for a reasonable period afterwards.

Cookies

We use cookies that are needed for the site to work, such as keeping items in your cart and keeping you logged in. If we add analytics or marketing cookies, we will ask for your consent first.

Your rights

You can ask us to access, correct, delete or restrict the use of your data, to move it to another service, or to stop using it where we rely on legitimate interests. You can also withdraw consent at any time. Email us to use these rights. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy and will post the new version on this page.